ISO 20000 Lead Implementer
Master the implementation and management of IT Service Management Systems (ITSMS) based on ISO/IEC 20000.
This four-day intensive course enables participants to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining an IT Service Management System (ITSMS) based on ISO/IEC 20000. During this training course, you will also gain a thorough understanding of the best practices of IT Service Management Systems and consequently improve an organization’s IT processes and/or services, effectiveness and overall performance.
For more information, please visit PECB.