To acquire the notions useful to a good management of a crisis within an organism and to develop useful reflexes.

This awareness allows trainees to discover the risks that the professional world faces and the need for a quick and appropriate response. It seeks to provide the necessary knowledge for the internal implementation of a crisis response plan after drawing the attention of employees to the reality of crises, their prevention, their treatment and the communication that is attached to them. It introduces a more complex crisis management system.

Our Training Courses

  • Any executive and corporate employee in charge of crisis management;
  • Any executive and collaborator likely to be involved in crisis management;
  • Anyone who wants to improve his knowledge.
  • Prepare for the implementation of a crisis management system;
  • Understand the factors of occurrence;
  • Understand the occurrence of a crisis and its effects;
  • Understand crisis management concepts: Anticipate, React, Communicate, Debrief, Train;
  • Understand the role of each and how to organize;
  • Apprehend a simple crisis management method based on regular training within the company.

Day 1:

  • Crisis: how and why
  • Definition
  • Typology of the crises: the disorder, nature of occurrence of the crises
    • Natural, climatic
    • Geo-sociopolitical
    • Economic
    • Technical, Cybernetic
  • The measure of the crisis
    • Feedback of information
    • Information processing
    • Enablers or catalysts (partners, social networks, press)
  • Crisis communication
    • What public
    • How to communicate
    • Exercises
  • The factors of success
    • Anticipate
    • React
    • Communicate
    • Debrief
    • Train
  • Set up a crisis plan within your company
    • Which partners
    • How to organize
    • International standards (ISO 31000 – ISO 22301)
  • Prepare an exercise
    • Choose the right level
    • Partners
    • Frequency and duration
  • Measure the impact of his commitment
    • From crisis management to business continuity
    • Set up your own indicators (exercise)
    • Report on your commitment
  • Willingness to progress in the management of the company;
  • Appetence for the material.
  • Alternation of lectures, illustrated examples and exercises;
  • Encouraged participation of trainees.
  • A certificate of participation is issued at the end of a day of course really and fully followed.

Testimonials about the trainer

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