To acquire basic knowledge helpful to a good crisis management within an organism and to develop useful reflexes.

This awareness allows trainees to discover the risks that professional world faces and need for a quick and appropriate response.

It seeks to provide the necessary knowledge for internal implementation of a crisis response plan after drawing attention of employees to the reality of crises, their prevention, their treatment and communication linked to them. It introduces a more complex crisis management system.

  • Any executive and corporate employee in charge of crisis management;
  • Any executive and collaborator likely to be involved in crisis management;
  • Anyone who wants to improve his knowledge.
  • Ability to tailor this training as an exercise (half-day)
  • Prepare for the implementation of a crisis management system;
  • Understand factors of occurrence;
  • Understand occurrence of a crisis and its effects;
  • Understand crisis management concepts: Anticipate, React, Communicate, Debrief, Train;
  • Understand role of each and how to organize;
  • Apprehend a simple crisis management method based on regular training within an organization.
  • Crisis: how and why
  • Definition
  • Typology of crises: disorder, occurrence’s nature of crises
    • Natural, climatic
    • Geo-sociopolitical
    • Economic
    • Technical, Cybernetic
  • Measure of the crisis
    • Feedback of information
    • Information processing
    • Enablers or catalysts (partners, social networks, press)
  • Crisis communication
    • What public
    • How to communicate
    • Exercises
  • Factors of success
    • Anticipate
    • React
    • Communicate
    • Debrief
    • Train
  • Set up a crisis plan within your organization
    • Which partners
    • How to organize
    • International standards (ISO 31000 – ISO 22301)
  • Prepare an exercise
    • Choose the right level
    • Partners
    • Frequency and duration
  • Measure the impact of commitment
    • From crisis management to business continuity
    • Set up your own indicators (exercise)
    • Report on your commitment
  • Alternation of lectures, illustrated examples and exercises;
  • Encouraged participation of trainees.
  • A certificate of participation is issued at the end of a followed day of course.

Testimonials about the trainer

The Next 3 Courses

  • Dates : 13-Dec - 13.Dec.2019

    Location : Lausanne / Morges - Switzerland

    Languages : English / French

    Status : Scheduled